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Online Booking Terms and Conditions

The Online Booking Terms and Conditions below apply from 1 March 2020.

Please read our Online Booking Terms and Conditions, as well as our General Terms, as you will be required to confirm that you have read and understood them before your booking is confirmed.

These guidelines will help you understand what you can expect from us and what we need from you to complete your booking successfully.

Taberna Real do Fado reserves the right to amend these Terms of Use at any time by publishing the changes on the Website. It is the User’s sole responsibility to check and comply with them whenever using the Website. Use of the Website after changes have been published constitutes acceptance of the updated Terms of Use. If you do not agree with the changes or with the Terms of Use generally, you must immediately stop using the Website and the Services.

By accessing, using and downloading materials from the Website, the User agrees, on their own behalf and/or on behalf of the organisation they represent, to comply fully with these Terms of Use and warrants that they have the authority to act on behalf of that third party, where applicable.

APPLICABLE LAW AND JURISDICTION

These Terms of Use, and the relationship between the User and Taberna Real do Fado under them, are governed by the applicable laws of the Portuguese Republic. The User and Taberna Real do Fado agree to submit any legal matters arising from these Terms of Use to the exclusive jurisdiction of the courts of the judicial district of PORTO, without prejudice to any applicable mandatory legal provisions. Notwithstanding the above, Taberna Real do Fado may seek interim measures, or equivalent urgent legal relief, in any jurisdiction.

BOOKINGS AND PAYMENTS

All bookings require a deposit of 30% of the total booking value. Alternatively, customers may benefit from a discount by paying for dinner in advance when booking online.

Payment may be made by bank transfer or Strype (Visa and Mastercard).

The invoice for the payment made will be issued on the day of the service, once the products have been entered into the billing system. If the customer requires an invoice bearing their Portuguese tax identification number (NIF/NIPC), they must request it at the end of dinner.

Dinner is always paid for at the end of the service. Customers may pay when making the booking or at the restaurant itself. On arrival, we will take your main course order (fish, meat or vegetarian). To speed up the process, please consult the menu and choose your main course beforehand.

Suggestion: the group organiser should collect payment from all members of the group and ask which main course they would like. If they choose meat, please also ask whether they prefer it well done, medium or rare.

TIMES AND SITTINGS

Customers must respect the previously announced start and finish times of each sitting to ensure the restaurant operates smoothly. Unforeseen circumstances do not justify delays that may affect the service provided to other customers.

CANCELLATIONS

Full or partial cancellations (a reduction in the number of people originally booked) must be requested by email, by replying to your original booking email.

Full cancellation: if notice of cancellation is received at least two days before the dinner date, two options will be offered: rescheduling dinner for another date agreed by both parties, to take place within one month, OR a refund of the amount paid as at the cancellation date.

Partial cancellation (a reduction in the number of people originally booked): if notice of cancellation is received at least two days before the dinner date, the amount paid per person being cancelled will be refunded.

If notice of a full or partial cancellation is received within the two days preceding the dinner date, 30% of the booking value will be retained. The same applies to bookings made within the two days preceding the dinner date (less than 48 hours) that are subsequently cancelled in full or in part.

The booking payment is non-refundable in the event of a no-show.

MINORS

The restaurant is intended for adults aged 18 and over. However, minors may dine provided they are accompanied by their parents or legal guardians, or by adults carrying written authorisation from the minor’s parents.

Children under the age of 12 are not admitted, even when accompanied by their parents or legal guardians.

VISIBLY INTOXICATED CUSTOMERS

Customers who are visibly intoxicated on arrival may be refused entry to the restaurant. In such cases, payments already made when booking will not be refunded.

PHOTOGRAPHS AND VIDEOS

For privacy reasons, and because some customers do not wish to appear in other people’s photographs or videos, please avoid taking photographs or recording videos. If you do so, please limit this to your own table.

DRESS CODE

Smart casual attire is recommended: a coordinated and elegant look in terms of shades, colours, fabrics, footwear and accessories.

COMPLAINTS AND RESOLUTION

If you have a complaint, please let us know immediately.

If you do not inform us of your complaint, our ability to investigate and resolve the issue will be significantly impaired. For this reason, unless there are grounds preventing you from informing us, we do not accept responsibility for complaints that are not submitted to us by email at info@realfado.pt.

Privacy Policy

The privacy and protection of your Personal Data are very important to Taberna Real do Fado. Taberna Real do Fado is committed to complying with the legislation in force at any given time and to processing your Personal Data in accordance with this Privacy Policy, including the European General Data Protection Regulation (GDPR).

Whenever you use the Taberna Real do Fado website (www.realfado.pt), or otherwise interact with Taberna Real do Fado, including registering on the website or in applications, subscribing to the newsletter or making a booking, the Personal Data you provide will be processed in accordance with the Privacy Policy in force at that time. We therefore recommend that you read the relevant policies carefully to assess whether you agree with them.

The Taberna Real do Fado website may contain links to websites and services operated by other companies, which have their own privacy policies. We recommend that you read those third-party privacy policies carefully. Taberna Real do Fado is not responsible for the practices or content of those policies.

Taberna Real do Fado reserves the right to amend this Privacy Policy in response to new legal and/or regulatory requirements, for security reasons, or to adapt it to instructions issued by the data protection supervisory authorities.

Who is responsible for processing your data?

The controller responsible for processing your Personal Data is:

Aresta Pautada, LDA, with its registered office at Rua Silva Tapada, nº 16 2ºDtº, 4200-500 Porto, Portugal. Tax identification number: 514288418.

You may contact Taberna Real do Fado using the following details:

What data do we collect from our visitors/customers, how do we use it, on what basis and where do we store it?

  1. Taberna Real do Fado collects different types of Personal Data for different purposes, including:

  • Full name;

  • Date of birth;

  • Email address;

  • Telephone number;

  • Address;

  • Portuguese tax identification number (NIF);

  • Transaction information, including products purchased;

  • Purchase history.

Personal Data is processed for the following purposes:

a. Marketing: Taberna Real do Fado may use your email address or telephone number to contact you by email or SMS, particularly to promote activities, offers and campaigns.

b. Communication: Taberna Real do Fado may use your Personal Data to communicate with you, particularly to send news about services and products or invitations, and to provide customer support. This includes responding to and handling requests through customer service channels and monitoring service quality.

c. Provision of products and services: Taberna Real do Fado uses your Personal Data to carry out sales of the products and services it provides.

We may also use your Personal Data to contact you to complete your booking; process and follow up on your booking; manage any contact you make with us about your booking; prevent and investigate possible misuse of bookings; and provide customer support.

You may unsubscribe from the newsletter and any other communications described above at any time, using the option provided in each communication.

Who receives your data?

Taberna Real do Fado may engage other companies to provide certain services, such as delivery/collection services, tax and accounting advice, marketing (including SMS and email communications), website maintenance and digital services.

In these cases, those third-party companies may need access to certain information and Personal Data. Taberna Real do Fado ensures that their access is limited exclusively to the data necessary to perform the contracted tasks and that an agreement governing the protection of Personal Data is in place between the parties. These third-party companies undertake not to disclose Personal Data in any way or use it for any purpose other than providing the contracted services.

Where do we store your data?

Taberna Real do Fado stores your data on servers in a secure environment, protected against unauthorised access.

Taberna Real do Fado adopts the necessary and appropriate technical, electronic and organisational procedures to ensure the security of your Personal Data and prevent its loss, misuse or unauthorised access.

Your data will only be processed for the purposes for which it was collected, as set out in this Privacy Policy.

Taberna Real do Fado regularly reviews its data collection, storage and processing policies to ensure that it only collects, stores and processes information essential to providing or improving its services.

What rights do you have when you provide us with your data?

In accordance with applicable legislation, Taberna Real do Fado undertakes to respect the confidentiality of your personal information and to ensure that you can exercise the following rights:

a) Right to be informed: our customers have the right to receive clear, transparent and understandable information about how Taberna Real do Fado uses their Personal Data.

b) Right of access: in addition to the right to be informed, you may access the Personal Data we process and retain about you. In such cases, Taberna Real do Fado will provide a copy of the Personal Data being processed. Where the request is made electronically, the information will be provided in a commonly used electronic format.

c) Right to rectification: you have the right to have your Personal Data corrected if it is inaccurate or out of date, or to have it completed. To do so, please contact us using the details provided above.

d) Right to erasure/right to be forgotten: you may ask us to delete your data. However, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your Personal Data.

e) Right to object, including to direct marketing: you may unsubscribe from the Taberna Real do Fado newsletter or opt out of our direct marketing communications at any time. The easiest way to do this is to click the “unsubscribe” link in any email or communication we send you. You may also contact us to make this request.

f) Right to withdraw consent to data processing at any time: where processing is based on your consent, you may withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.

g) Right to lodge a complaint with the CNPD: if you believe that Taberna Real do Fado’s processing of your Personal Data breaches applicable data protection legislation, you may lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados — “CNPD”).

h) Right to data portability: you have the right to move, copy or transfer your data from our database to another.

i) Right to restriction of processing: you have the right to request restrictions on the processing of your data in the following circumstances: if you contest its accuracy; if the processing is unlawful and you wish to restrict its use rather than have it erased; if Taberna Real do Fado no longer needs the data but you, as a visitor/customer, still require it; or if you have exercised the right to object described above, while Taberna Real do Fado assesses whether its legitimate grounds for processing override your right to object.

To exercise any of the rights listed above, in addition to the methods specifically described in the relevant paragraphs, you may write to the postal address provided above or send an email to the address also provided above. You may use the same email address to ask any questions about this Privacy Policy.

How long do we store your data?

We only retain Personal Data for as long as necessary to fulfil the purpose for which it was collected, meet your needs or comply with our legal obligations.

We use the criteria below to determine how long we retain your data. Where several criteria apply simultaneously, we will retain your Personal Data for the longest applicable period.

a) When you purchase products and/or services, we retain your Personal Data throughout our business relationship, including any complaints that may arise, and for two years after that relationship ends, without prejudice to the data controller’s legal obligations;

b) When you contact us with questions, we retain your Personal Data for the period necessary to resolve your enquiry;

c) When you make a booking on our website, we retain your data until you ask us to delete it or after two years of inactivity;

d) Where you have consented to direct marketing, we retain your Personal Data until you unsubscribe or ask us to delete it;

f) Data collected during recruitment is retained for a maximum of one year from the end of the recruitment process;

g) For the period required by applicable legislation; or

h) Until the specific purpose applicable to particular data no longer exists.

In any of these situations, if legal proceedings or administrative offence proceedings are pending, the data will also be retained for the duration of those proceedings and for up to six months after the resulting decision becomes final.

Once the retention periods described above have expired, the Personal Data will be securely deleted and/or erased.

Warranties

The data subject warrants that the Personal Data provided to Taberna Real do Fado is true and accurate, undertakes to notify us of any changes or amendments, and accepts sole responsibility for any loss or damage caused by providing incorrect, inaccurate or incomplete data.

The data subject is expressly advised that, when disclosing Personal Data on Taberna Real do Fado’s public platforms, such as Facebook and Instagram, that information may be viewed and used by third parties.

Cookies

Cookies are small text files that your internet browser stores on your computer or mobile device when you visit a website. They help the website recognise your device on your next visit, enabling more efficient browsing without requiring you to enter the same information repeatedly.

In this policy, we use the term “cookies” to refer to all files that collect information in this way.

The cookies used do not collect information that identifies the user.

Cookies collect general information relating to preferences, such as how users arrive at and use the website, or the region/country from which they access it.

All browsers allow users to accept, refuse or delete cookies.

Information on how to manage cookies in different browsers can be found at:

Refusing cookies may prevent some web services from working correctly, which may affect your browsing experience on this website.

For more detailed information about cookies, visit All About Cookies.org.

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